Returning Goods Ordered

Goods should be returned to our main warehouse at:

Agricare Ltd
Cooting Road
Aylesham Industrial Estate
CANTERBURY
Kent, CT3 3EP

Please inform us that you wish to return your order within 14 days of having received it, goods should then be returned to us within the next 14 days.

If an order to be returned includes special order items or items made to order please contact us as these may not be accepted for return.

If the goods have already been dispatched, you will need to pay for their return. Items must be returned to us in a resalable condition and with the original packaging intact.

You will need to contact us prior to returning the goods as unexpected parcels received at our warehouse may be refused.

Your payment will be refunded once the goods have been returned. A deduction may be made from your refund if the value of the goods has been reduced. Returned goods should only be handled the same as they would be if you were assessing them in a shop – for example, goods should be unused and in their original, undamaged packaging.

Incorrect Goods or Damaged Goods 

Please let us know straight away if we have supplied the wrong goods so that we can arrange for the goods to be returned to us and a replacement sent as quickly as possible.

Items must be returned to us unopened and in perfect condition.

Please check your goods carefully when they arrive, and tell the courier immediately if they are damaged.  If you sign to say that the goods were received in good order we cannot subsequently accept liability for damaged sustained in transit.

If you notice any damage when your items first arrive please let us know straight away so we can arrange for the goods to be returned to us and a replacement sent as quickly as possible.

We will usually despatch a replacement item only once the damaged goods have been returned. However, if we agree to send you a replacement before the damaged item is returned, you must return it to us within 14 days otherwise we reserve the right to charge you for both items. Please note all goods remain the property of Agricare Ltd until paid for in full.

You must notify us of any damages within 5 days of receiving the goods.

Faulty Items

Please contact us as soon as possible. DO NOT return the item to us without speaking to us first. Where possible, and particularly with more technical products, we will run through diagnostics by e-mail or phone.

You are liable for the cost of returning the item to us.

If you notify us of a fault within 30 days of receiving the item, you have the option of a full refund, repair, or replacement.

If you notify us of a fault after 30 days but within 6 months, the item will be repaired or replaced, at our discretion. If this is not possible you will receive a full refund.

Items that are covered by a warranty will be handled according to the terms of that warranty.

We will usually despatch a replacement item only once the faulty goods have been returned.