Before you contact us with a query you may want to browse through our Frequently Asked Questions.
Q. Can I buy Rat Bait since the new laws have come in?
A. Yes. From April 2016 Fruit Growers and Farmers can purchase professional size packs of Rodenticides from us if they have either a CRRU Approved Certificate or Farm Assurance Membership. To gain the certification go to www.rodentcontrolonfarms.co.uk.
Q. Do Agricare sell Pesticides or Fertilisers?
A. No, Agricare do not supply any chemicals such as Pesticides or Fertilisers.
Q. Can I purchase from Agricare if I don’t have an account?
A. Yes. We will process orders from customers without a credit account on a Proforma Invoice basis. Once payment has been received the order would be processed in the normal way. We would require either a card payment or Bank Transfer.
Q. What are your opening hours?
A. 7.30 – 5.00 Monday to Friday. We are closed on Weekends and Bank Holidays and also for 1 week between Christmas Day and New Year’s Day.
Q. What is your cut-off time for placing orders for same day delivery?
A. To enable orders to be picked, packed and loaded, in time for the van to leave promptly at 10.00, all orders should be placed by 9.30. Agricare cannot guarantee same day or next day delivery on all products.
Q. What is your relationship with Kirkland UK?
A. Kirkland was once our brand name for all the specialist machinery we supplied to UK Fruit Growers. In time sales of the Kirkland products grew, and for Kirkland to become a separate business, became a logical progression. The decision to operate Kirkland as a separate business from Agricare was purely a business decision based on careful analysis and recognised business practice. As both businesses operate within the UK Fruit growing industry there is often communications between us which are really for the mutual benefit of the whole industry. The Kirkland team and the Agricare team have, and will continue to, enjoy good relations both during and outside of business hours.
Q. How frequently do you deliver?
A. Agricare endeavour to deliver what customers need when they need them. Our vans go out to the local area every day, smaller deliveries further afield would be sent out on next day service by carrier with larger deliveries of palletised products or complete lorry loads being sent out by specialist hauliers. We have a fantastic warehouse/operations team that will process each order as efficiently as possible.
Q. Do you supply wearing parts?
A. The only wearing parts we now supply are blades for some Votex and Perfect mowers.
Q. How do I open a credit account?
A. We have a set of account application forms that would need to be completed and returned to our accounts department. Applications will be processed immediately which can take a couple of hours to a couple of days depending how much information is available about your company. Please contact us to ask for the application forms.
Q. Can I return products that I don’t want anymore?
A. Yes. Products returned within 90 days of purchase and in a resalable condition will be considered for credit. It may be necessary to charge a 15% handling/re-stocking charge depending on the quantity, value, size etc of the product.
Q. Will I be charged shipping?
A. We have a standard shipping policy that we generally work to but there are exceptions. Next day deliveries within Kent would generally be free of charge. Deliveries of orders that total £100+ outside of Kent would also be delivered free of charge with lower value orders attracting a shipping charge. Shipping charges on heavy, bulky, products or for large quantities would be calculated individually.
Q. Why can’t I see prices on the website?
A. There are prices on the website for many products for all account holders to view. Once an account has been opened login-details will be supplied for you to access the pricing information.